Privacy Policy

Privacy Policy

Effective Date: 12 ,June, 2025
Sovereign Carpets Flooring Specialists Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.sovereign-carpets.co.uk, which is hosted on Wix.com and built using Wix Studio.

1. Who We Are
Sovereign Carpets Flooring Specialists Ltd
Registered in England and Wales
Company Number: 16483546
Registered Office: [Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect
When you use our website, particularly when booking a callback, we may collect the following information:

• Your Name

• Your Email Address

• Your Phone Number

This information is collected only when you voluntarily provide it via our online forms.

3. How We Use Your Information
We collect and use your personal data to:

• Contact you in response to your callback request

• Provide you with information about our services

• Improve our customer service

• Maintain records of communication

We do not sell or share your personal data with third parties for marketing purposes.

4. Website Hosting (Wix)
Our website is hosted on Wix.com, which provides us with the online platform to present our services. Your data may be stored through Wix.com’s data storage, databases, and secure servers, located in multiple data centres around the world. Wix stores your data on secure servers behind a firewall.

You can read Wix’s privacy policy here:
https://www.wix.com/about/privacy

5. Your Data Protection Rights
Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To make any such requests, please contact us using the details above.

6. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Cookies
Our website may use cookies provided by Wix and third-party services to enhance functionality and improve user experience. You can manage cookie preferences via your browser settings.

8. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date.

9. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact:
Sovereign Carpets Flooring Specialists Ltd